Lauren McCullough - Operational Excellence
- Ian Barker
- Dec 24, 2022
- 1 min read
Phone: 07854 558044
Profile: Lauren McCullough
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
Lauren’s recent work includes:
Process Transformation for an I&C Energy Supplier
Contact deflection to reduce inbound call demand
Improving Employee Satisfaction (ESAT) by ~50% for a large energy supplier
Lauren helps clients to improve customer outcomes, increase employee engagement, and transform their culture. This ranges from solving problems with organisational design, detailed waste and variability analysis and building best in class people and processes optimisation. Lauren has a track record of tackling complex problems in large Contact Centres, Complaints, Billing and Settlements, Back Office and most recently in the Water Industry.
Lauren's most recent role was Head of Performance Optimisation for Northumbrian Water, leading Lean Transformations and implementing Lean methodology.
Comments