Take control

of your

debt book

Debt

Take control of your debt book

Debt management challenges are significantly heightened in today’s Energy and Utilities market. Finding the right balance between supporting vulnerable customers, and improving bottom-line performance, is more important than ever. At BFY, we help suppliers to decide which actions to take, and when, through the unique insight and experience of our industry debt experts.

Whether you’re a large retailer or challenger brand, operating in the B2B or B2C market, we can help you take control of debt. By establishing a deep understanding of your collections process and customer base, we deliver recommendations that drive visible improvements to performance, both operationally and financially.

Our Debt capabilities

During our 10-year experience of managing debt, we’ve developed market-leading capabilities to support Energy and Utility suppliers in the most impactful areas.

Our Debt capabilities are deployed through two key services:

BFY helped us to rapidly reduce the size of customer debt and enabled us to keep it permanently lower

Insights

Debt Maturity Assessment

Build a high-performing, risk-focussed debt operation with BFY’s Debt Maturity Assessment. By applying data-led insight across your end-to-end collections journey, we identify tactical improvements that develop your strengths and help you to exceed industry benchmarks.

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Debt Sale

Our experts deliver practical support at every stage of the Debt Sale process, facilitating multi-million-pound transactions for major retailers and challenger brands, in both the B2C and B2B markets.

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We also provide ad-hoc support with other areas of debt management, including:

Debt diagnostic
Risk modelling and Bad Debt Charge forecasting
Customer segmentation
Direct debit adequacy
Managing your non-payers
Debt book reduction
DCA panel management
Litigation

Managing reputational risk in a debt sale for a large B2C energy supplier

Challenger supplier reduces debt by ~£30m with improved processes and campaigns

Outsourced credit turnaround yields 10% bad debt reduction and ~£10m in cash

Large energy retailer debt sale and capabilities creation for £20m cash benefit

Why do our clients choose us?

BFY Group is the trusted change partner in Utilities. We develop long-term relationships through the exceptional results that we deliver, with market-leading expertise in Energy and Water.

Utility suppliers come to us when faced with:

Debt books that are difficult to manage
Collections processes that are underperforming
A lack of internal capability or capacity to deliver improvements

In return, we provide:

Tactical guidance for short-term improvements in managing debt and collections
Strategic insight on long-term solutions for debt performance
A clear view of benefits for each recommended approach

Case studies

Our People

For more information on managing debt in Energy and Utilities, contact one of our experts below.

Rachel leads our Financial Optimisationwork streams, working with leadersto improve profitability & cashflow

Read Rachel's Profile

Rachel Littlewood

Joseph supports our Retail clients to

improve their operational processes

and business performance.

Read Joseph's Profile

Joseph Cooper

Ed works with clients to improve their cash flow / revenue delivery, and leading the commercial / financial modelling within our M&A / Transaction advisory engagements.

Read Ed's Profile