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Operational Excellence
Lead the way in continuous improvement
The ability to optimise internal performance is a major competitive advantage in Energy and Utilities. Practicing continuous improvement will unlock gains in efficiency and morale, contributing to commercial benefits through reduced waste and greater customer value. At BFY, we specialise in embedding Operational Excellence across People and Process, establishing ways of working that are proven to deliver results.
Our experts adopt a bottom-up approach, identifying the root causes of your operational challenges, to guide you through change in the most impactful areas. This accelerates your strategic growth, while developing a robust, high-performing culture that enhances attraction and retention.
Our Operational Excellence capabilities
We’ve built a team of industry leaders in Operational Excellence, giving us the capability to support Energy and Water suppliers of all sizes, across the B2C and B2B markets.
Our Operational Excellence model focuses on two fundamental areas:
We also provide support in other areas of operations, including:
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Settlements – helping you to reduce back office exceptions and improve your settlement performance
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Billing - improving billing performance and accuracy, while minimising operational exceptions, to help drive your operating cashflow
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Revenue leakage - resolving your under-billed and over-settled (over-charged) accounts, to deliver significant cashflow improvements
Our People
For more information on Operational Excellence in Energy and Utilities, contact one of our experts below.
Why do our clients choose us?
BFY Group is the trusted change partner in Utilities. By applying strategic insight and hands-on delivery expertise, we help suppliers to tackle their most disruptive problems, delivering tangible results that enhance bottom-line performance and facilitate continuous improvement.
Utility suppliers come to us when faced with:
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Teams or processes that are underperforming
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Operational waste, which is impacting commercial results
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A lack of internal capability or capacity to deliver improvements
In return, we provide:
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Actionable guidance to drive output from people and processes
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Strategic support for a long-term shift in operational culture
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A forecast of the commercial benefits for each recommended approach
Case studies
