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For more information on Operational Excellence in Energy and Utilities, contact one of our experts below.
For more information, please contact:
For more information, please contact:
People - Operational Excellence
Drive cultural change
Operational Excellence is the key ingredient in a high-performing team. By streamlining processes and unlocking potential, it creates a sustainable, problem-solving culture that delivers better value for customers and the business. We specialise in making Operational Excellence your reality, providing your people with the knowledge and skills for continuous improvement.
We start with a root cause diagnosis of your biggest problems, which allows us to produce actionable recommendations and a clear view of expected benefits. Your customers and strategic goals are central to everything that we do, striving towards the realisation of transformational improvements within your team.
We help your people to become more engaged and motivated, instilling a mindset that promotes sustainable progress, long after you’ve finished working with us.
How it works – OpEx – People
Our specialists have deep operational experience in Utilities, helping suppliers to practice excellence regardless of their size. This is achieved by:
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Removing waste
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Reducing variability
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Increasing flexibility
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Driving value-add activity
Our Operational Excellence model aims to simplify complexity for people and customers, while reducing unnecessary cost. It provides dedicated training, support and coaching, which supports the ultimate goal of becoming a self-sufficient, high-performing team.
We support this with a maturity model to clearly articulate what Operational Excellence means in Utilities. By gaining this understanding, it becomes easier to manage expectations of individual and functional journeys.
The key pillars of our Operational Excellence model are:
Why is Operational Excellence important in Utilities?
Operational Excellence helps you to succeed in good times and bad, because of the way it impacts the key characteristics and behaviours of your business.
The hostility of today’s market means senior leaders don’t have the time to solve every problem. Instead, empowering your people and building the problem-solving ability internally is critical to sustainable success and profits.
By practicing Operational Excellence, you can focus on:
Create best in class leaders that develop and foster followership, through the role modelling of operationally excellent skills and behaviours.
Deliver a relentless pursuit of service perfection by developing and delivering the right performance metrics and cadence, with root cause problem solving.
Creating the environment that enables the performance step change, aligned towards organisation goals and values.
Become obsessed with feedback from customers, enabling the delivery of a best-in-class service at the lowest possible cost.
Create a culture of problem solving and process improvement through change experts, introducing standardisation and continuous learning.
Who do we work with?
BFY Group is the trusted change partner in Utilities. We develop long-term relationships through the exceptional results that we deliver, with market-leading expertise in Energy and Water.
Whether B2C, B2B, large-scale, or challenger, Utility suppliers rely on our experience to resolve their most disruptive problems. In return, we deliver tangible results that enhance bottom line performance and facilitate continuous improvement.
Utility suppliers come to us when faced with:
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Underperforming operational teams
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Poor morale and engagement amongst employees
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Inefficient processes that hinder commercial performance
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A lack of internal capability, whether at senior, manager or junior level
Why do our clients choose us?
Our clients trust us to tackle their biggest problems, through strategic insight and hands-on delivery expertise.
We are a unique blend of professionals with exceptional knowledge and trusted characteristics. Our teams are proactive, holding the experience required to deliver lasting results and improve profit margins.
From root cause problem diagnosis to full-scale project management, we can help you to realise the benefits of Operational Excellence.
Case studies
Operational Excellence is oriented around ongoing adaptation, so it is flexible and dynamic. Problems will always arise in an ever-changing market. However, when you apply the principles of Operational Excellence, you create a self-correcting mechanism to optimise customer value and reduce waste.
Too often, senior leaders are forced to get involved with low level firefighting. However, when you practice Operational Excellence, leaders are given the space to focus on the bigger picture and add value in the most important areas; growing the organisation, increasing profitability and enhancing customer outcomes.
Empowering employees to solve problems will create a strong culture that attracts and retains talent. In this climate, people are more willing to consider new ideas and are motivated to bring suggestions forward.
Organisations are currently growing to deal to with additional demand or reducing costs. In both scenarios, Operational Excellence supports by using standardised processes and continually improving them. This provides a template for running your business, which is easy to transfer to new locations or teams.
