Control the

complexities

of change

Take control

of your

debt book

Transformation

Manage the complexities of change

New technologies, and smarter ways of working, are continuing to increase competition in Energy and Utilities. Having a Transformation strategy is essential, but weak execution can be damaging to operational performance and customer satisfaction. At BFY, we help you to control the complexities of Transformation, allowing you to reach your goals faster, with less disruption along the way.

Our industry experts have delivered successful change on a large-scale, driving efficiency through Re-platforming, and new Operating Models. From this experience, we’ve developed a unique knowledge of the critical success factors in Transformation, empowering suppliers to stay ahead of the curve, in both the B2C and B2B markets.

Our Transformation capabilities

We support Energy and Utility suppliers in two key areas of Transformation:

The BFY team provided a mixture of hands on delivery expertise working with middle management, as well as contributing to strategic thinking with the senior team needed to build our Operating Model and enduring capability. Their access to external insight both from the industry and at customer level was invaluable.

Insights

Re-platforming

Reduce costs, while increasing agility and performance, by migrating your customer base to a modern system. We’ve re-platformed over 8 million accounts, understanding what’s required for success, from preparing your portfolio, to managing the migration, and providing post-implementation support. Our end-to-end approach produces cleaner data and less process waste, allowing you to work smarter during and beyond the re-platforming journey.

Operating Model

Develop your operational capabilities, and identify critical areas for process optimisation, through the transformation of your Operating Model. We help suppliers to understand the gaps in their current approach, comparing this with industry benchmarks to establish what’s required for long-term success. Our Transformation team then supports with implementation, ensuring that your people, and processes, are well equipped for continuous improvement.

Identifying a ~£1m cost avoidance opportunity in a large supplier's customer migration

Supporting a large supplier's transformation through challenger strategy and scenario analysis

Why do our clients choose us?

BFY Group is the trusted change partner in Utilities. By applying strategic insight and hands-on delivery expertise, we help suppliers to tackle their most disruptive problems, delivering tangible results that enhance bottom-line performance and facilitate continuous improvement.

Utility suppliers come to us when faced with: