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How to reach a pre-agreed resolution with a customer
Industry data shows that change of supply, billing, and read dispute complaints require further actions to resolve the issue, often...

Ian Barker
Apr 1, 20233 min read


Kev Brown - Operational Excellence
Kev leads our continuous improvement and lean transformations, working with leaders to deliver our Operational Excellence programme.

Ian Barker
Dec 24, 20221 min read


Driving Operational Excellence
BFY help you think ahead and solve your most challenging issues, with a team of operational excellence experts and deep industry expertise.

Ian Barker
Dec 24, 20223 min read


Lauren McCullough - Operational Excellence
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.

Ian Barker
Dec 24, 20221 min read


Knowledge is the key
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