While we are still well above ‘normal', energy wholesale prices have fallen significantly since the peak of the energy crisis. If it...

If you feel like problems aren’t being addressed upstream and early in the customer journey, then you may have a problem with a lack of...

You may feel like you’ve empowered your agents to be accountable for great customer outcomes, but you still don’t feel like you’re...

You may be feeling like you can't see the wood for the trees on agent performance and customer outcomes. You may not be clear on who is...

To kick off our Driving Agent Outcomes series, we’re focussing on Debt Collection. Understandably, this topic has been top of the agenda...

In our Driving Agent Outcomes series, we're focussing on the actions that can be taken to deliver better outcomes for customers, through...

In the energy industry today, the inevitable squeeze on profit margins and need to become even more cost efficient is driving companies...

Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.

Joseph supports our Retail clients to improve their operational processes and business performance.

Jon helps clients resolve problems with billing, settlements, and customer service.