Ofgem have announced the Price Cap for Oct-Dec 23 at £1,923 in line with BFY Group projections. 🔔 For access to more market insights,...

If a complaint goes to the Ombudsman, then you're facing hundreds of pounds in case fees to resolve the issue.

When a customer contacts a supplier to complain, the best journey they can experience is for their issue to be resolved there and then....

Taking a hard look at your Contact to Complaint Ratio can help identify processes needing urgent improvements.

In the energy industry today, the inevitable squeeze on profit margins and need to become even more cost efficient is driving companies...

Maintaining contact with the customer when resolving their complaint is key - in this article we provide some real world pointers

Industry data shows that change of supply, billing, and read dispute complaints require further actions to resolve the issue, often...

It's great news that Jeremy Hunt has extended EPG for a further 3 months at £2,500 - however the amounts customers pay is still projected...

To read the full Market Insight report, please click this link - BFY Energy Price Cap Analysis Market Insight Summary In our latest...

Demand for gas amongst residential and small-business customers was almost 9% lower than expected in December.

BFY help you think ahead and solve your most challenging issues, with a team of operational excellence experts and deep industry expertise.

External cost of living pressures are continuing to have a significant impact upon customers and their ability to pay, leaving suppliers...

Energy Bills Projected To Reach £500 by January 2023, with Annual Bills of £3,850

European Gas Storage Levels At Risk Of Dropping to ~5% of Capacity By Late March

At peak, the Mark to Market for just December's hedge is worth more than 8 years of profits allowed under the Price Cap