Blog | BFY Group – Management Consultants

Ian Barker

Jul 13, 20232 min read

Achieving quality agent outcomes through quality training

Ian Barker

Jul 13, 20231 min read

Driving Agent Outcomes – Insight Series

Jonathan Paton

Jun 21, 20232 min read

Looking Upstream - The benefits of focussing on your people

Lauren McCullough

May 26, 20233 min read

Customer Experience – The role of people and performance

Ian Barker

May 20, 20231 min read

Dropping Prices - Rising Bills. Energy Price Cap Analysis.

Lauren McCullough

May 5, 20233 min read

Customer Experience – The impact of process optimisation

Ian Barker

Apr 26, 20233 min read

Jonathan Paton joins BFY Group as Senior Manager

Ian Barker

Apr 25, 20232 min read

Announcing our latest round of promotions

Ian Barker

Apr 6, 20233 min read

Improving debt maturity in a challenging Water industry

Ian Barker

Apr 1, 20232 min read

How to prevent a customer going to the Ombudsman with a complaint

Ian Barker

Apr 1, 20232 min read

How empowering your frontline team increases first contact resolution

Ian Barker

Apr 1, 20233 min read

Save time and money by reducing your contact to complaint ratio

Louise Smith

Apr 1, 20234 min read

Is it possible to deliver a large-scale customer migration, without large problems?

Ian Barker

Apr 1, 20231 min read

Achieving quality agent outcomes through quality training

Driving Agent Outcomes – Insight Series

Looking Upstream - The benefits of focussing on your people

Customer Experience – The role of people and performance

Dropping Prices - Rising Bills. Energy Price Cap Analysis.

Customer Experience – The impact of process optimisation

Jonathan Paton joins BFY Group as Senior Manager

Announcing our latest round of promotions

Improving debt maturity in a challenging Water industry

How to prevent a customer going to the Ombudsman with a complaint

How empowering your frontline team increases first contact resolution

Save time and money by reducing your contact to complaint ratio

Is it possible to deliver a large-scale customer migration, without large problems?

BFY Group - Complaints Insights

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