BFY Group - Complaints Insights

Here at BFY Group we aim to solve the most challenging problems clients face, creating opportunities for them to increase their profitability.

As part of this commitment, we are delighted to present a series of articles focusing on complaints, and the best routes suppliers can take to minimise the impact complaints can have on your service and profitability.

To find out more, please take a look at the short introduction Ian Barker has recorded, and have a read of the articles in the series:

1. Save time and money by reducing your contact to complaint ratio

2. How empowering your frontline team increases first contact resolution

3. How to reach a pre-agreed resolution with a customer

4. How managing a customer’s complaint effectively can lessen the risk

5. How to prevent a customer going to the Ombudsman with a complaint

To find out more about how we can support you, please contact Joseph Cooper, Wade Robertson, or Ian Barker.