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How to prevent a customer going to the Ombudsman with a complaint
If a complaint goes to the Ombudsman, then you're facing hundreds of pounds in case fees to resolve the issue.
Ian Barker
Apr 1, 20232 min read
How empowering your frontline team increases first contact resolution
When a customer contacts a supplier to complain, the best journey they can experience is for their issue to be resolved there and then....
Ian Barker
Apr 1, 20232 min read
How managing a customer’s complaint effectively can lessen the risk
Maintaining contact with the customer when resolving their complaint is key - in this article we provide some real world pointers
Ian Barker
Apr 1, 20232 min read
How to reach a pre-agreed resolution with a customer
Industry data shows that change of supply, billing, and read dispute complaints require further actions to resolve the issue, often...
Ian Barker
Apr 1, 20233 min read
Knowledge is the key
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